30-Day Refund Policy

1. Eligibility

Every paid DSS service is refundable for 30 days from the date payment was processed. This applies regardless of:

• Service category (consulting, labor placement, logistics, brand management, procurement, advertising, technology, etc.)
• Whether the engagement has started, is in progress, or is fully complete
• Whether deliverables have been produced, delivered, accepted, or used
• Amount paid (yes, even six-figure engagements)
• Whether the engagement was a one-time project or part of an ongoing retainer
• How much time has passed within the 30-day window

If a service category has its own additional refund option (e.g., a longer window, or a satisfaction guarantee beyond 30 days), the more lenient option applies. The 30-day rule is the floor, not the ceiling.

2. The 30-Day Window — How It Works

2.1 When the Clock Starts

The 30-day refund window begins on the date your payment was successfully processed by our payment processor (Stripe, for cards; our bank, for ACH/wire). For Stripe card payments, this is the date shown on your invoice. For ACH/wire, this is the date the funds settled into our account.

2.2 When the Clock Stops

You must submit your refund request before 11:59 PM Eastern Time on the 30th day following your payment date. We determine eligibility based on the timestamp of your request (email, in-app portal submission, or phone call), not on when we receive or process it.

2.3 Extenuating Circumstances

If something prevents you from submitting a request on time — hospitalization, military deployment, postal disruption, natural disaster, or similar — we will extend the window for the duration of the disruption plus a reasonable grace period. Just reach out and we'll make it right.

3. How to Request a Refund

Three equally valid ways:

4. Processing Times

Once your request is received:

• Credit/debit card refunds: Issued same-day to 1 business day. Funds appear on your statement within 5-10 business days, depending on your card issuer. Stripe processes the reversal; we don't control the bank's posting speed.
• ACH bank transfer refunds: Issued same-day to 1 business day. Funds appear in your account within 3-5 business days.
• Wire transfer refunds: Issued same-day to 1 business day, but international wires can take 2-5 business days to arrive. International wire fees may be deducted from the refund amount where the cost would otherwise reduce the principal; we will disclose any deduction before processing.
• Business check refunds: Mailed within 1 business day via USPS Priority Mail. Allow 3-5 business days for delivery.

We issue all refunds in the original payment method. If the original payment method is no longer valid (closed card, closed bank account), we will contact you to arrange an alternative at our cost.

5. What Happens to the Engagement

A refund does not obligate you to return deliverables. You keep everything we've produced. We do, however, reserve the right to:

• Stop all in-progress work immediately upon refund
• Revoke access to any DSS-managed systems created for the engagement (portals, dashboards, accounts)
• Retain anonymized records of the engagement for our internal accounting and tax obligations (required by Florida and federal law)

We do not require you to:

• Return or destroy any deliverables, reports, datasets, code, designs, or written material provided to you
• Provide a reason for the refund
• Complete a satisfaction survey
• Speak with a manager
• Sign a "non-disparagement" or "no review" agreement in order to receive the refund

6. Subscription and Recurring Charges

For ongoing engagements billed on a recurring basis (monthly retainers, subscriptions, recurring labor), the 30-day refund applies to each individual charge separately. Each monthly charge is refundable within 30 days of its specific payment date.

If you cancel a recurring engagement, future charges stop at the next billing cycle. Already-paid charges remain refundable on their individual 30-day windows unless you explicitly opt out of the recurring refund right in writing (which we'd rather you didn't, but you can).

7. What the 30-Day Refund Does Not Cover

The 30-day refund is for DSS-billed services. A few specific items fall outside this policy by their nature:

For everything else — and we mean everything else that we invoice you for — the 30-day, no-questions, no-exceptions refund applies.

8. Disputed Charges and Chargebacks

If you request a refund through us and we process it, that's the simplest path. If you instead initiate a chargeback with your card issuer, we cooperate fully with the dispute process; please contact us at refunds@dahliastrategy.com first — most chargebacks resolve cleanly as a direct refund in days rather than weeks, and we waive our standard chargeback documentation fees when the customer reaches out directly.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version posted at the time of your payment is the version that applies to that payment — so the policy you see when you pay us is the policy that governs your refund, even if we update it later. We will never retroactively reduce your refund rights for a payment that has already been made.

10. Contact for Refunds

The fastest path to a refund is one of the three options in Section 3 above. For all refund-related questions: